At Oylar, we understand that circumstances can change, and we aim to provide a seamless shopping experience for our customers. As part of our commitment to customer satisfaction, we have implemented a flexible and straightforward cancellation policy to accommodate your needs.

1. Order Cancellation

You can cancel your order at any time before it has been dispatched from our warehouse. We strive to process orders quickly, so we encourage you to notify us as soon as possible if you wish to cancel.

• How to Cancel: To cancel your order, please contact our customer support team via email at care@oylar.in. Be sure to include your order number and any relevant details in your email to expedite the process.
• Cancellation Confirmation: Once we receive your cancellation request, we will confirm the status of your order and proceed with the cancellation. If your order has not yet been dispatched, we will cancel it and initiate a full refund.

2. Refund Process

Upon successful cancellation of your order, Oylar will promptly process your refund. The refund will be credited back to the original payment method used for the purchase.

• Refund Timeline: Refunds are typically processed within 24-48 hours after the cancellation request has been approved. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.
• Refund Notification: You will receive an email notification from us once your refund has been processed, including details of the refunded amount and the expected timeframe for the credit to reflect in your account.

3. Exceptions to Cancellation

While we strive to accommodate all cancellation requests, there are certain situations where we may be unable to fulfil them:

• Dispatched Orders: If your order has already been dispatched, we will not be able to cancel it. However, you may still return the product in accordance with our Return and Refund Policy.
• Incorrect or Incomplete Address: We reserve the right to cancel orders if the shipping address provided is incorrect, incomplete, or falls outside our designated delivery zones. In such cases, we will notify you of the cancellation and provide a full refund.

4. Company-Initiated Cancellations

In rare instances, Oylar may need to cancel your order due to unforeseen circumstances, such as stock unavailability, pricing errors, or logistical challenges. If this occurs:

• Notification: We will inform you immediately via email or phone, providing the reason for the cancellation.
• Full Refund: A full refund will be issued promptly, and you will receive confirmation once the refund has been processed.

5. Contact Information

If you have any questions or need further assistance regarding our Cancellation Policy, please do not hesitate to reach out to us:

 Oylar

Email: care@oylar.in

M/S Siddharthsai Events and Management Services Pvt Ltd

Plot#03, Flat#302, Aruna Kiran Residency,

Gagan Vihar Colony, Begumpet,

Hyderabad, Telangana – 500 016

We are here to help and ensure that your experience with Oylar is positive and hassle-free.